tag:substack.statuspage.io,2005:/historySubstack Status - Incident History2024-03-28T20:16:29-07:00Substacktag:substack.statuspage.io,2005:Incident/202724112024-03-15T14:00:11-07:002024-03-15T14:00:12-07:00Substack site issues<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:59</var> PDT</small><br><strong>Update</strong> - This issue has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:55</var> PDT</small><br><strong>Monitoring</strong> - We have resolved the issue and are continuing to monitor.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:53</var> PDT</small><br><strong>Update</strong> - We are starting to see recovery and are continuing to work to resolve the issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:04</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are working towards resolution.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:43</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating elevated latency across Substack.</p>tag:substack.statuspage.io,2005:Incident/202355312024-03-13T15:49:06-07:002024-03-13T15:49:06-07:00Post stats delayed<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Monitoring</strong> - The issue has been resolved and post stats are no longer delayed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are working towards resolving the delay.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Investigating</strong> - Substack is currently experiencing delays updating post metrics in writer dashboards. We are investigating this issue.</p>tag:substack.statuspage.io,2005:Incident/202265112024-03-12T11:06:38-07:002024-03-12T11:06:38-07:00Substack availability issues<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:06</var> PDT</small><br><strong>Resolved</strong> - These issues have been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Monitoring</strong> - The issue has been resolved and Substack is operating normally. We are continuing to monitor.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:50</var> PDT</small><br><strong>Update</strong> - We have identified the issue and are working towards resolution.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:45</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:25</var> PDT</small><br><strong>Investigating</strong> - We are investigating availability issues with Substack impacting editing tools and other dashboard functionality.</p>tag:substack.statuspage.io,2005:Incident/201875592024-03-08T17:15:09-08:002024-03-08T17:15:09-08:00Scheduled database maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:15</var> PST</small><br><strong>Completed</strong> - The dashboard data is rebuilt. It's delayed by about a day and should catch up in a few hours.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Update</strong> - We are still rebuilding dashboard data.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>20:12</var> PST</small><br><strong>Update</strong> - The database upgrade is completed, we are now rebuilding subscriber dashboard data. This should take a few hours.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:27</var> PST</small><br><strong>Scheduled</strong> - We will be performing a maintenance on the database powering the publisher dashboard. Subscription count and subscriber dashboard data may be missing or out of date during this maintenance. Expected downtime is about 5 minutes.</p>tag:substack.statuspage.io,2005:Incident/201809072024-03-06T21:02:30-08:002024-03-06T21:02:30-08:00Scheduled database maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:02</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:10</var> PST</small><br><strong>Scheduled</strong> - We will be performing a maintenance on the database powering the publisher dashboard. Subscription count and subscriber dashboard data may be missing or out of date during this maintenance. Expected downtime is about 5 minutes.</p>tag:substack.statuspage.io,2005:Incident/201602402024-03-05T21:44:24-08:002024-03-05T21:44:25-08:00Scheduled database maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:44</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:35</var> PST</small><br><strong>Scheduled</strong> - We will be performing a maintenance on the database powering the publisher dashboard. Subscription count and subscriber dashboard data may be missing or out of date during this maintenance. Expected downtime is about 5 minutes.</p>tag:substack.statuspage.io,2005:Incident/200817302024-02-26T12:22:29-08:002024-02-26T12:22:30-08:00Substack is experiencing issues<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:22</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:11</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a degradation in Substack's service.</p>tag:substack.statuspage.io,2005:Incident/200251702024-02-19T18:36:26-08:002024-02-19T18:36:28-08:00Experiencing issues<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:36</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>17:30</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue where emails and email statistics are being delayed. We are working on a fix.</p>tag:substack.statuspage.io,2005:Incident/200092672024-02-17T14:46:14-08:002024-02-17T14:46:15-08:00Increased latency and error rate<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:46</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:16</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Investigating</strong> - Substack is experiencing technical issues, we are investigating.</p>tag:substack.statuspage.io,2005:Incident/200026842024-02-16T14:20:47-08:002024-02-16T14:20:48-08:00Scheduled posts are delayed<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:25</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:02</var> PST</small><br><strong>Identified</strong> - Scheduled posts are currently not going out. We are deploying a fix, scheduled posts will resume sending shortly.</p>tag:substack.statuspage.io,2005:Incident/199685672024-02-13T21:14:49-08:002024-02-13T21:14:49-08:00Scheduled database maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:14</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:32</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:12</var> PST</small><br><strong>Scheduled</strong> - We will be performing a maintenance on the database. Expected downtime is about 5 minutes.</p>tag:substack.statuspage.io,2005:Incident/199688422024-02-12T18:29:52-08:002024-02-12T18:29:55-08:00Elevated errors forwarding @substack.com emails<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>18:29</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Identified</strong> - Our upstream email provider is experiencing technical issues. We are monitoring the status.</p>tag:substack.statuspage.io,2005:Incident/190120402023-11-03T16:41:51-07:002023-11-03T16:41:52-07:00Delays in activating custom domains<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:35</var> PDT</small><br><strong>Identified</strong> - We are currently seeing delays in activating any new custom domains due to an outage with an external service provider. We are currently monitoring the issue.</p>tag:substack.statuspage.io,2005:Incident/186370342023-09-28T16:28:11-07:002023-09-28T16:28:11-07:00Errors loading Notes feeds<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Identified</strong> - We're aware of an issue loading Notes feeds. We've identified the problem and are rolling out a fix.</p>tag:substack.statuspage.io,2005:Incident/185594892023-09-20T13:56:31-07:002023-09-20T13:56:31-07:00Homepage down for some visitors<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:29</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:substack.statuspage.io,2005:Incident/182490592023-08-24T11:17:28-07:002023-08-24T11:17:28-07:00Issue loading some publisher dashboards<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:11</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Investigating</strong> - We have identified an issue loading some publisher dashboards and are working to restore functionality.</p>tag:substack.statuspage.io,2005:Incident/180925852023-08-09T00:34:36-07:002023-08-09T00:34:36-07:00Substack Availability Issues<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:01</var> PDT</small><br><strong>Identified</strong> - We've identified the issue and are working to restore functionality.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>23:53</var> PDT</small><br><strong>Investigating</strong> - We are investigating availability issues with Substack. We hope to have service restored shortly.</p>tag:substack.statuspage.io,2005:Incident/180153342023-07-31T17:17:25-07:002023-07-31T17:17:25-07:00Issue interacting with Substack pages<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>17:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>17:12</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>Identified</strong> - We've identified an issue interacting with Substack pages. A fix is bring rolled out and service should be restored shortly.</p>tag:substack.statuspage.io,2005:Incident/179573782023-07-25T10:16:39-07:002023-07-25T10:16:39-07:00Slowdown affecting some users<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>09:57</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>09:56</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:substack.statuspage.io,2005:Incident/179483802023-07-24T13:16:24-07:002023-07-24T13:16:24-07:00Publisher dashboard issues<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:24</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:13</var> PDT</small><br><strong>Identified</strong> - We've identified an issue on the publisher dashboard when trying to publish a post which is affecting some users.</p>tag:substack.statuspage.io,2005:Incident/178558172023-07-14T10:21:38-07:002023-07-14T10:21:40-07:00Substack.com loading issue<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:21</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:57</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue where Substack is failing to load for some users.</p>tag:substack.statuspage.io,2005:Incident/178445552023-07-13T08:56:51-07:002023-07-13T08:56:51-07:00Login Page Issues<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>07:02</var> PDT</small><br><strong>Investigating</strong> - We are aware of a known error when trying to sign in via our homepage that should be resolved soon. <br /><br />For now, if you click "ignore & proceed" you'll be safe, and able to login. <br /><br />Sorry for the inconvenience. If you have any further issues, please let us know here.</p>tag:substack.statuspage.io,2005:Incident/175644422023-06-13T17:41:57-07:002023-06-13T17:41:57-07:00Dashboard analytics delay<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Identified</strong> - Dashboard analytics may be delayed due to an issue with one our cloud providers.</p>tag:substack.statuspage.io,2005:Incident/175275742023-06-09T17:39:29-07:002023-06-09T17:39:29-07:00Search is experiencing issues<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:07</var> PDT</small><br><strong>Monitoring</strong> - Our upstream provider has implemented a fix and we're monitoring the results.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:48</var> PDT</small><br><strong>Identified</strong> - We are currently seeing issues with Search due to an outage with an upstream provider.</p>tag:substack.statuspage.io,2005:Incident/174331252023-05-31T08:50:33-07:002023-05-31T08:50:33-07:00Loading is down for some substacks<p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>