Substack increased latency and error rate

Incident Report for Substack

Resolved

This incident has been resolved and Substack is operating normally.
Posted Aug 23, 2024 - 12:06 PDT

Monitoring

Substack is operating normally. We are continuing to monitor.
Posted Aug 23, 2024 - 11:37 PDT

Update

We are beginning to see recovery across Substack. We are continuing to work toward full resolution.
Posted Aug 23, 2024 - 11:35 PDT

Update

We are continuing to work toward resolution and anticipate recovery starting shortly. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
Posted Aug 23, 2024 - 11:29 PDT

Identified

We are continuing to work toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
Posted Aug 23, 2024 - 11:05 PDT

Update

We have identified the cause of the issue and are working toward resolution. At this time Substack is experiencing degraded performance across the web and Substack app. We are working to resolve as soon as possible.
Posted Aug 23, 2024 - 10:50 PDT

Investigating

We are investigating reports of increased errors and Latency from all Substack services.
Posted Aug 23, 2024 - 10:36 PDT
This incident affected: Substack publications, Writer dashboards, and Substack.com.