Missing data in subscriber count graphs and empty results for publication search
Incident Report for Substack
We have completed backfilling subscriber counts for April 22nd. Publication search returns results and subscriber charts in the publisher dashboard have data.

Your subscriptions and revenue have not been affected during this outage.
Posted Apr 23, 2021 - 19:04 PDT
The subscriber count charts on the publisher dashboard are missing data for April 22nd and were missing data for April 23rd. We have since backfilled the data for April 23rd and are working to back fill April 22nd. This omission did not affect the real number of subscribers or their sign up experience.

This missing data means that publication search on substack.com returns no results. We are working on a fix
Posted Apr 23, 2021 - 16:14 PDT
This incident affected: Writer dashboards and Substack.com.