Delay providing newsletter statistics

Incident Report for Substack

Resolved

This incident has been resolved.

Posted Sep 21, 2020 - 15:51 PDT

Monitoring

Analytics should now be up to date on writer dashboards. We are still monitoring the issue.

Posted Sep 21, 2020 - 14:14 PDT

Update

We are continuing to implement the fix to our data pipeline.

Posted Sep 21, 2020 - 14:03 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 21, 2020 - 13:18 PDT

Investigating

Currently, newsletter open statistics are being delayed passing through our analytics pipeline. Writer dashboards may show fewer opens for newsletters than are actually occurring.

Posted Sep 21, 2020 - 11:52 PDT

This incident affected: Writer dashboards.